Who We Are;
Disclosure and Use of Information within and to the Ticketmaster
When we say
Inc., a Delaware corporation. TicketWeb is part of a family
of companies that are ultimately owned by the same company.
Many companies in this family operate under the brand
"Ticketmaster". When we say "Ticketmaster Family Companies"
companies. Any information that you provide to TicketWeb
may be shared by TicketWeb with the Ticketmaster Family
Companies, who may share it with each other and use it
to operate the business of TicketWeb and the Ticketmaster
Family Companies. Additionally, the Ticketmaster Family
Companies may use that information to contact you to the
same extent that TicketWeb may contact you under this
in how they use and disclose that information. The Ticketmaster
Family Companies do not include "Other Corporate Affiliates"
(i.e., those other companies that are ultimately owned
by the same company as the one that ultimately owns TicketWeb
but that do not operate under the "Ticketmaster" brand-examples
of just some of the "Other Corporate Affiliates" include
Expedia, HSN, Hotels.com, Hotwire, Lending Tree, ReserveAmerica,
Admission, Match.com, Evite, EPI and Citysearch). Other
Corporate Affiliates, as well as non-affiliated companies,
companies" or "third parties."
Information We Collect From You
We may collect "contact information" (i.e., information
that could be used to contact you such as full name, postal
address, phone number and email address as well as your
computer's unique IP address (if any)), "financial information"
(i.e., passwords, credit and debit card numbers and bank
and other financial institution account numbers) and "demographic
information" (e.g., zip code, postal code, hometown, gender,
purchase history information and age as well as IP addresses
that are not unique to your computer) from you. Please
note that nowhere on the Site do we knowingly collect
contact information or financial information from children
under the age of 13.
How We Use Contact Information; Responsibility
How We Use Financial Information; Responsibility
- Order and Payment Processing, Customer Service,
Credit Card Issuers and Quality Assurance. We use contact information to help us efficiently perform transactions, to deliver the services you have requested, to perform quality assurance, sales analyses and other business analyses, and to contact you in connection with events for which you purchased tickets (including event confirmations, changes and cancellations). In some cases we may use service providers to help us perform some of these tasks, including, but not limited to, processing or fulfilling your orders, or performing customer service, business analyses or quality control, and consequently we may share your contact information with these service providers. In such cases, we often require these service providers to enter into agreements with us regarding the confidential handling of your information. We may also provide your contact information to your credit card issuer or to credit card processors for their purposes. When you make a purchase through the Site, or register with the Site, you will provide us with an email address where we, or these service providers, may contact you for the purposes described in this paragraph.
- Providing Merchants with Contact Information.
- Divulging Your Contact Information for Legal and Administrative Reasons.
We may disclose specific contact information when we determine that such disclosure is necessary to comply with law, to cooperate with or seek assistance from law enforcement or to protect the interests or safety of TicketWeb or other visitors to the Site or users of services or products provided by TicketWeb. Also, your contact information may be passed on to a third party in the event of a transfer of ownership or assets, or a bankruptcy, of TicketWeb.
- Providing Other Corporate Affiliates with Contact Information.
- Other Instances where Contact Information may be Shared.
We use your financial information to check your qualifications, to help us efficiently perform sales and other transactions, to deliver the goods and services you have requested, to enroll you in the discount, rebate and other programs in which you elect to participate and to perform quality assurance. In some cases we may use, and consequently we may provide to service providers, your financial information to help us perform some of these tasks. In such cases, we will require these service providers to enter into agreements with us regarding the confidential handling of your information. We may also provide your financial information to your credit card issuer, financial institutions or credit card processors to process transactions and for their other purposes, as well as to the Ticketmaster Family Companies who may share it among themselves. We may provide your financial information to Event Providers, primarily for facilitating "will call" ticket pick up, dispute resolution and customer service at the event venue on the date of the event, and may provide your financial information to those Merchants who are providing you with the goods, services or reservations you purchase or order, or who are administering the offers or programs you enter or see promoted, through the Site.
We may disclose specific financial information when we determine that such disclosure is necessary to comply with law, to cooperate with or seek assistance from law enforcement or to protect the interests or safety of TicketWeb or other visitors to the Site or users of services or products provided by TicketWeb. Also, your financial information may be passed on to a third party in the event of a transfer of ownership or assets, or a bankruptcy, of TicketWeb.
How We Use Demographic Information
Information Other Web Sites Collect From You
Your IP Address
Like most e-commerce websites, each time you visit the Site, we automatically collect your IP address and the web page from which you came. In order to administer and optimize the Site for you and to diagnose problems with our Site, we use your IP address to help identify you and to gather broad demographic information about you.
Our Security Precautions; Geographic Location of Information
The Site has security measures in place to help protect against the loss, misuse and alteration of the information under our control. We use secure socket layer (SSL) technology to help protect the security of commerce transactions. We encrypt your contact information and financial information as it travels over the Internet. Your information may be transferred to and maintained in whole or in part on computer networks which may be located outside of the state, province, country or other governmental jurisdiction in which you reside, and may be stored on equipment or in facilities leased or licensed from third parties.
How You Can Access and Update Your Email Preferences, Contact Information and other My Account Information; Deleting Information
You may click on the Site's My Account link and follow the instructions to modify information you have previously provided to us or to indicate (in greater detail) which types of promotional emails you want (or do not want) to receive from us. Emails that we send you may also have links to the Site's My Account section. If you would like to delete a My Account account that contains your information, please contact customer service. Please note that deleting your account on My Account will not delete all of your contact information or other information contained on our systems, as much or all of this information will be retained to preserve records of our commercial relationship with you. Further, certain information may have already been provided to third parties as described above.
Please note that changing information through your My Account profile, or otherwise opting-out of receipt of email communications from TicketWeb and third parties (other than Event Providers or others for whom you cannot use the Site to cause an opt-out to be effective as stated above) will only change the data reflected in My Account for purposes of transacting future business on the Site and for managing future communications from TicketWeb. If TicketWeb has already provided your information to a third party before you have changed it on My Account, then it is possible that the third party will not receive an update of the information reflecting the change.
How to Contact Us Regarding Privacy; Notice
To contact us from the United States or anywhere other than Canada:
To contact us from Canada:
- By email: firstname.lastname@example.org
- By mail:
c/o Legal Department
8800 Sunset Blvd.
West Hollywood, CA 90069
If you wish to exercise a legal right that you may have under California law to learn whether we have disclosed your contact or other information for marketing purposes, please send a letter to the Privacy Officer at the California postal address listed above. If, to the extent required by law or otherwise, we notify you that the security of the information you submit has been compromised, then you agree that we may give you such notice by email instead of by regular mail.
- By email: email@example.com
- By mail:
c/o Legal Department
1 Blue Jays Way
Toronto, Ontario M5V 1J3